INFO@TIMFORSTERGUITARS.COM
+44 (0) 7979 705 910

Privacy Policy

Effective Date: 14th April 2025
Who we are: Our website address is: www.timforsterguitars.com

1. What personal data we collect and why we collect it

Contact Forms and Guitar Submission Forms

When customers use our contact or guitar submission forms, we collect:

  • Name

  • Email address

  • Phone number (if provided)

  • Guitar details and uploaded images

  • IP address

This data is collected solely to process your enquiry or assess your submission. We do not sell or share your data for marketing purposes.

Orders and Payments

When you purchase a product from our store, we collect:

  • Your name, billing and shipping address

  • Email address and phone number

  • Order details and payment information

Payments are securely processed via WooPayments (powered by Stripe) and/or PayPal. We do not store your full card details on our servers.

2. Uploaded Media

If you upload images to the website (e.g. when submitting a guitar for sale), please avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the site may be able to download and extract this data.

3. Cookies

We use cookies to improve your experience on our site. These may include:

  • Login cookies to keep your session active

  • Comment form cookies (to remember your name/email)

  • Analytics and performance tracking (see Section 6)

You can adjust your cookie settings in your browser at any time.

4. Embedded content from other websites

Some content on this site (e.g. videos, articles, product feeds) may be embedded from third-party websites. These sites may collect data about you, use cookies, and track your interaction with their content.

5. Who we share your data with

We share your data only with trusted third parties necessary for site operation and order fulfillment, including:

  • Stripe and PayPal (payment processing)

  • WooCommerce (order management)

  • Shipping providers (delivery of your order)

We do not sell your personal data.

6. Analytics and Marketing

We may use Google Analytics or similar tools to track site usage and improve performance. These tools may set cookies or collect anonymized data such as your browser, device type, and IP address.

If you subscribe to our mailing list, your email address will be stored securely with our email marketing provider (e.g. Mailchimp). You may unsubscribe at any time.

7. Your Rights

Under UK and EU data protection law (GDPR), you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

  • Lodge a complaint with a data protection authority

To make a data request, please contact us at: [Insert your contact email].

8. How long we retain your data

We retain customer data only as long as necessary for processing and legal compliance. For example:

  • Order data is retained for tax/reporting purposes for 6 years

  • Uploaded images or enquiry data is retained for up to 12 months

9. Contact Information

If you have any privacy-related questions or requests, please contact:

Tim Forster Guitars Ltd
Email: info@timforsterguitars.com

Back To Top